melts pick n mix
Simply add 1 wax melt at a time so you receive a tube of your personal selection. Our Pick & Mix wax melt tubes hold 10 melts, so please order in multiples of 10.
Postage is FREE. (Any order under 10 melts will incure a £2.50 postage charge at checkout)
There is no need for a signiture as our tubes fit straight through your letterbox!
All orders have FREE DELIVERY applied automatically at checkout.
If your order contains only wax melts
We send all wax melt purchases by 2nd Class Royal Mail Large Letter Mail.
We post them in boxes that fit through your letterbox so you don't have to wait in for deliveries.
Most wax melt orders are posted within 24hrs of placing the order and will take between 2-4 working days for delivery.
So please allow 5 working days from placing your order to receiving your order.
If you haven't received your order in 5 working days please email us: firstname.lastname@example.org
If your order contains more than just wax melts
Any orders that cannot be posted through your letter box will be sent via Royal Mail 2nd Class Parcel post or will be send via DPD. Either way you will be given a confirmation email.
Please allow 3 working days for us to fulfil your order and 3-4 working days for your parcel to be delivered. Most orders are send the next day and are delivered within 3 days of dispatch, but please allow 7 working days from placing your order before contacting us.
We want you to be delighted with your Freckleface Order, but if you are not, you can return an item within 30 days of receipt as long as the item is unused and in the original packaging.
We will be happy to exchange the item for a replacement item or to refund the card you used to make the purchase, there will be a postal charge to return any unwanted items, that aren't faulty to us.